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2 days ago
Who You Are As an CRM Executive - Sales & Service, you will play a key role in driving sales, building strong dealer/distributor relationships, and ensuring superior customer service. This role requires a balance of sales expertise, after-sales support, and excellent interpersonal skills to drive business growth and customer satisfaction. Roles & Responsibilities
- Achieve monthly sales targets.
- Generate leads, follow up with prospects, and close sales.
- Maintain strong relationships with dealers, distributors, and customers.
- Track and ensure timely resolution of customer issues.
- Collaborate with internal teams to provide the best solutions.
- Continuously work towards improving customer experience and service quality.
- Record and report customer/dealer feedback and inquiries proactively. Requirements
- Passion for customer service and problem-solving.
- Strong communication and interpersonal skills.
- Fluency in Hindi and English (knowledge of South Indian languages is a plus).
- Minimum 1 year of experience in a customer support or sales role.
- Prior exposure to customer care platforms like Freshdesk will be an advantage.
- Team player with the ability to work collaboratively across functions.
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Provident Fund
**Experience**:
- Sales: 1 year (preferred)
- CRM: 1 year (preferred)
Work Location: In person
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