Housekeeping Trainer

4 days ago

Delhi, India Urban Company Full time

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.Urban Company started out as UrbanClap in Nov 2014, when its founders, Abhiraj, Raghav and Varun realized that the home services industry was predominantly unorganized, fragmented and offline. Customers found it difficult to avail quality services in a convenient manner, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind - Customer love: Build a platform that offers truly delightful and differentiated services - Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood - Technology first: Bring innovation and technology to an age-old industry - Training & Certification - Technology - Supplies and products - Insurance and Financing support - Market access and brand Scale of Operations and Growth Outlook Urban Company is present in the top 47 cities in India, and 9 cities internationally. The platform serves approximately 1.5 million+ customer bookings every month through a fleet of 40,000 highly trained service professionals, for a variety of home service needs. The business is growing rapidly at >75% YoY, and has demonstrated significant resilience in the last two years despite the COVID-19 pandemic (Urban Company was awarded The Economic Times Startup Award for COVID led business transformation in 2021, read more here). The company has raised significant growth capital last year, which is still untouched and sitting in the bank, and has a very clear path to profitability for its India business over the next few quarters. Its frugal approach and years of secured runaway allows the UC team to build with a multi-year horizon in mind, while focusing on growth with profitability. What you'll do: - Onboarding & training partners. - Carry out training for the shortlisted professionals (SOPs, Cleaning Process, Chemical Dilutions, Grooming and Soft Skills). - Staying on top of performance metrics for service professionals to ensure customer satisfaction. - Setting-up regular follow-ups with the low performing service professionals. What well need: - Minimum 5 years of experience as Assistant Manager/ Manager - Housekeeping, Housekeeping Supervisor. - Experience with training housekeeping professionals - Should be a graduate. **Salary**: ₹40,000.00 - ₹50,000.00 per month **Benefits**: - Food provided - Health insurance - Leave encashment - Life insurance - Paid sick time - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Delhi, Delhi: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Language**: - English (preferred) **Speak with the employer** +91 8840221638

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