Housekeeping Manager

10 hours ago

Delhi, Delhi, India ANdAZ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Organization- Andaz Delhi
Summary
Operational Responsibilities

  • Maintain inventory of guest supplies, cleaning materials, linen, stationery, and other room-related items.
  • Conduct regular inventory checks of supplies and operating equipment in coordination with the Finance Division.
  • Coordinate with the Materials Manager to ensure timely and adequate floral arrangements throughout the hotel.
  • Supervise pest control and other contracted services to ensure effective and compliant operations.
  • Oversee cleanliness and upkeep of guest rooms, public areas, back-of-house spaces, and employee residences.
  • Manage vendor relationships for employee uniforms and ensure timely distribution.
  • Ensure proper handling, documentation, and storage of lost and found items.
  • Conduct regular inspections of guest rooms and public areas with the Front Office and Housekeeping leadership.
  • Ensure VIP, special request, and long-stay guest rooms are prepared with appropriate amenities.
  • Collaborate with Front Office and Engineering to block rooms for maintenance as needed.
  • Ensure implementation of all brand standards and service touchpoints, including "Touches of Hyatt" and "Rooms Top 20."
  • Act on feedback from Consumer Audits and implement necessary improvements.
  • Foster cross-departmental collaboration to ensure guest satisfaction and operational success.
  • Promote a team-oriented culture within Housekeeping and across departments.

Administrative Responsibilities

  • Maintain and update the Housekeeping Departmental Operations Manual.
  • Conduct regular team briefings and communication meetings.
  • Monitor and update departmental communication logs.
  • Explore and implement new technologies and equipment to improve efficiency.
  • Ensure service standards align with the Operations Manual and brand expectations.

Financial Responsibilities

  • Approve purchase requests and invoices related to Housekeeping operations.
  • Optimize productivity through multi-skilling, flexible scheduling, and task management.
  • Manage departmental costs while maintaining service quality and guest satisfaction.
  • Support monthly forecasting and contribute to the Annual Business Plan for the Rooms Division.
  • Ensure compliance with financial policies, procedures, and timely reporting.

People & Culture Responsibilities

  • Participate in recruitment and selection of Housekeeping staff using competency-based methods.
  • Ensure punctuality, grooming, and professional appearance of all team members.
  • Conduct annual performance reviews and support employee development plans.
  • Plan and implement training programs in coordination with the Training Manager.
  • Support Departmental Trainers and provide ongoing coaching and mentoring.
  • Align work schedules with business needs and performance metrics.
  • Encourage innovation, recognize contributions, and promote a culture of excellence.
  • Uphold Hyatt's People Philosophy and core values in daily operations.
  • Ensure team adherence to hotel policies, safety regulations, and hygiene standards.
  • Act on Employee Opinion Survey results and implement relevant improvements.
  • Attend and contribute to training sessions and leadership meetings.
  • Maintain awareness of labor laws and employee relations best practices.
  • Represent the hotel professionally in all interactions with external stakeholders.
  • Ensure understanding and compliance with the Employee Handbook and hotel policies.

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