Intellimatch Support

2 weeks ago

Pune, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor's Degree
**Travel Percentage**:
0%
**IntelliMatch Application Support : 6+ years : Pune/Bangalore : 24/7**

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**:
**What you will be doing**:
As a core member of IntelliMatch IT Operations team, you will be supporting the production and non-production environment for hosted clients in the public and private cloud
- Resolve tickets and service requests, work on scheduled tasks such as change requests and DR tests, contribute in project tasks
- Basic knowledge on windows servers, active directory, SFTP.
- Follow-up to ensure the client’s request is serviced in an appropriate and timely manner
- Work with other technical teams within FIS e.g. vendors, data center operations, Network, etc. for resolution of issues
- Escalate issues to next levels as appropriate
- Establish and use tools to manage and address environment issues in a pro-active and timely manner
- Following the prescribed guidelines and procedures, move code to Production/UAT/QA and Production environments as instructed by Development-QA Group
- Assist in Severity Incident calls by assisting Enterprise Incident Management (EIM) process and responsible for delivering RCA.

**What you bring**:

- Knowledge and understanding of financial operational and business processes.
- Extensive experience of working with IntelliMatch hosted environment
- Competency in supporting and troubleshooting end to end production environment by collaborating with datacenter operations, system/network/database support teams

**What we offer you**
- A modern, international work environment and a dedicated and motivated team
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- Time to support charities and give back in your community
- Great work spaces with dedicated and motivated colleagues
- A broad range of professional education and personal development opportunities
- A work environment built on collaboration, flexibility and respect

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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