Intellimatch & SQL Support - Rotational Shifts

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
0%

**IntelliMatch & SQL Support - Rotational Shifts**

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

**What you will be doing**
- Issue Management of issues logged with Client Services that includes;
- Accurate and timely logging of issues
- Prioritize issues according to set guidelines
- Issue investigation and resolution
- Issue escalation where required - both internally and externally with customer
- Manage expectations with the client around timelines, support approach and status
- Organize WebEx sessions / Conference Calls for issue investigation and resolution.
- Keep up to date on functionality available in relevant product(s) and latest releases of new features or modules
- Ability to work under pressure, both in terms of deliverable deadlines, but also in communication with clients under difficult situations.

**What you bring**:
Knowledge / Experience
- 4-6 years’ experience of working on IntelliMatch Support
- Extensive experience of working with IntelliMatch hosted environment
- Competency in supporting and troubleshooting end to end production environment by collaborating with datacenter operations, system/network/database support teams
- Knowledge of the financial services marketplace

**Qualifications**
- Degree or equivalent
- ITIL v3 Foundation or higher desirable

**Competencies**
- Fluent in English
- Excellent communicator - ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
- Attention to detail - track record of authoring high quality documentation
- Organized approach - manage and adapt priorities according to client and internal requirements
- Self-starter but team mindset - work autonomously and as part of a global team
- Willing to work in 24/7 rotational shift and weekend on call support

**Technical requirements**:

- Advanced knowledge of working with IntelliMatch.
- Troubleshoot complex issues involving Load Balanced environments
- Knowledge about various environments involving MQ, Citrix, n-tier architecture, Public/private cloud
- Understand complex DB objects - stored procedures, database views, triggers, database structure
- Ability to write SQL statements (joins, updates, scripts for analysis, etc.) - Desired
- Experience around Crystal Reports and SSRS

**What we offer you**
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities - FIS is your final career step
- A variety of career development tools, resources and opportunities

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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