Functional & Technical Support Specialist
2 weeks ago
Job Title: Functional & Technical Support Specialist
Experience Level: 67 Years
Location: Pune / Hybrid (based on company policy)
Department: Core Finance and Technology
Employment Type: Full-Time
Working Hours: UK Shift timings -
1 pm to 10 pm
Key Responsibilities:
- Provide Level 2 support for finance reconciliation AutoRek application, ensuring timely resolution of incidents and service requests.
- Collaborate with finance and technology teams to gather requirements, design solutions, and implement reconciliation workflows.
- Perform root cause analysis for recurring issues and contribute to knowledge base documentation and process improvements.
- Troubleshoot and resolve issues related to the reconciliation system and processes.
- Support periodic system maintenance activities including patching, configuration updates, and environment validations.
- Communicate effectively with stakeholders across business and technology functions.
Required Skills & Qualifications:
- 67 years of experience in finance reconciliation systems such as AutoRek IntelliMatch or TLM.
- Strong techno-functional skillset with ability to bridge business needs and technical solutions.
- Excellent communication and stakeholder management skills.
- Experience in multi-culture working environments; must be available to work from the Pune office 3 days a week.
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