Front Office Associate

3 days ago

Chakan Pune Maharashtra, India The Monarch Group pf Hotels Full time

**Responsibilities**:

- Greet and welcome guests with a warm and friendly demeanor upon arrival.
- Efficiently handle guest check-ins and check-outs, ensuring a seamless experience.
- Provide accurate information about hotel facilities, services, and local attractions.
- Respond promptly to guest inquiries, requests, and concerns with professionalism and courtesy.
- Handle reservations and coordinate with other hotel departments to meet guest needs.
- Maintain a tidy and organized front desk area, ensuring a professional and inviting atmosphere.
- Collaborate with colleagues to maintain a high standard of customer service.
- Process payments and accurately maintain guest accounts.
- Assist with administrative tasks, including filing, data entry, and answering phone calls.

**Requirements**:

- Proven experience in a similar role within the hotel industry.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in using hotel management software.
- Ability to remain calm under pressure and handle challenging situations with tact.
- A genuine passion for delivering outstanding customer service.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Knowledge of local attractions and services is a plus.

**Salary**: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Ability to Commute:

- Chakan, Pune, Maharashtra (required)

Ability to Relocate:

- Chakan, Pune, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9321822837

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