Inbound Process Executive

4 days ago

Thoraipakkam Chennai Tamil Nadu, India Wizaltia HR Solution Full time

**Job Role**:

- Answer inbound calls and assist customers with their Queries/Requests/Complaints.
- Raise Requests & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Scorecard parameters including Quality, Efficiency, and Accuracy
- Ensure sales targets are met levels on products, processes, and systems used
- Ensure sales targets are met

**Skills Required**:

- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred

Work Timings: Shifts (Starting 7:00 am to 11:30 pm), Open to work in shifts / rotational offs (For Female shift window will be 7:00 am to 8:00 pm)

Languages Required: English + Hindi (compulsory). Education: Graduates (Any stream)

Age up to 34.

Job location: Karapakkam, Chennai.

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹380,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

**Schedule**:

- Day shift
- Rotational shift
- Weekend availability

**Supplemental pay types**:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (preferred)
- Total: 1 year (preferred)

**Language**:

- Hindi (mandatory)
- English (mandatory)
- Any regional Language (added advantage)

Pay: ₹250,000.00 - ₹380,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Shift allowance

**Experience**:

- total work: 1 year (required)

Work Location: In person

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