Customer Support Representative

6 days ago

Ekkattuthangal Chennai Tamil Nadu, India Athulya Assisted Living Pvt Ltd Full time

**Role**:Bilingual / Multilingual Support - Voice / Blended
**Job Title**: Customer Support Executive - Voice Process
**Industry Type**:Medical Services / Hospital
**Location**: [Ekkatuthangal, Chennai]
**Experience**: 1-7 Years
**Employment Type**: Full-time
**Shift**: Night Shift
**Education**: Graduate/Diploma with excellent communication skills
**Benifits**:Attractive salary package with performance-based incentives. Health insurance and other employee benefits.
**Roles and Responsibilities**
- Identify customer needs and assist with appropriate details about our service
- Provide consistent support to the callers and clients
- Promote the services to the clients and ensure the conversions
- Follow-up the potential inquiries and conversion of the inquiries
- Organize the site visit to the potential inquiries/positive clients
- Co-ordination with all service providers and partners
- Build sustainable relationships and trust with customers through open and interactive communication.
- Smooth relationship with all departments in ATHULYA
- Ensure the TAT responds to the queries
- Meet daily, weekly, and monthly targets set by the team lead.
- Complete back-end support to all the internal and external team members
- Co-ordination with the clients completely from end-to-end services during their visits.

**Requirements**:

- Excellent verbal communication skills in English.
- Ability to handle high-volume calls efficiently.
- Strong listening and Customer-centric attitude.
- Prior experience in a voice process is an advantage.

**Job Types**: Full-time, Permanent

Pay: ₹350,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Night shift

Supplemental Pay:

- Quarterly bonus

**Experience**:

- International voice process: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7358107625
Expected Start Date: 01/03/2025

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