
Quality and Audit Executive
1 week ago
**Job Post Summary**
**Date Posted**: 28 December 2024
**Pay**: ₹14,000.00 - ₹15,000.00 per month
**Location**: Remote (Work from Home)
**Schedule**: Day shift | Fixed shift
**Job Type**: Contractual / Temporary (6-month contract)
**Job Description: Quality and Audit Executive**
**Job Summary**:
**Key Responsibilities**
- Ensure all interactions meet company standards for professionalism, accuracy, and product knowledge.
- **Review and audit calls handled by agents to ensure alignment with company guidelines.**:
- Provide structured feedback to agents and coordinate with team leads on improvement areas.
- Analyze communication data to generate quality reports and suggest actionable improvements.
- Support in refining and enforcing quality control systems.
- Maintain and verify customer records for accuracy and compliance.
- Ensure compliance with healthcare industry standards and internal quality benchmarks.
**Qualifications**
- **Education**: Bachelor’s degree (any stream).
- **Experience**: 1-3 years in quality audits, compliance, or QA roles — preferably with a healthcare or customer support background.
- **Bonus**: QA certifications are a plus.
**Key Skills**
- Strong communication in **English and Hindi** (verbal & written).
- Proficiency in reviewing and auditing digital and voice communications.
- Sharp listening skills with high attention to detail.
- Good time management with the ability to multitask.
- Analytical mindset with strong problem-solving skills.
**Work Environment**
- Fully remote position - must have **own laptop and Wi-Fi**.
- Requires a stable power and internet setup.
- Collaborative and improvement-driven virtual team.
Pay: ₹14,000.00 - ₹15,000.00 per month
**Benefits**:
- Work from home
Work Location: Remote
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