Executive - Enquiry Desk

2 weeks ago

Kolkata, India Dental World Super Speciality Clinics Full time

**JOB DESCRIPTION**

**Designation: Enquiry, Grievance**

**& Help Desk Executive**

**Responsibilities**
- Properly escalate unresolved queries to the next level of support
- Provide basic and accurate treatment-related information to patients
- Take customers through our consultation prices and clinical procedures
- Efficiently register new patients in the patient management system
- Effectively manage the appointment booking system, ensuring accurate scheduling and necessary adjustments by coordinating with front office executives to optimize availability
- Receive and document patient complaints, grievances, and feedback in a professional and empathetic manner.
- Conduct thorough investigations into patient complaints, gathering all relevant information and details.
- Collaborate with the appropriate departments and personnel to resolve patient grievances in a timely and satisfactory manner.
- Conduct patient confirmation calls for the following day's appointments to minimize no-shows and maximize scheduling efficiency.
- Follow up with patients for a recall visit from the given list of patients
- Compile and send daily reports to the management, providing updates on daily list of enquiries
- Stay updated on healthcare regulations and guidelines related to patient rights and grievance handling, ensuring compliance in all interactions and processes.

**Requirements and skills**
- Excellent communication skills, both verbal and written, with the ability to convey empathy and maintain professionalism.
- Proficiency in English, Hindi, Bengali diction
- Proficiency in Microsoft office suite
- Ability to work well under pressure, multitask, and prioritize effectively in a fast-paced environment.
- Demonstrated ability to work collaboratively with diverse teams and build positive relationships.

**Location**: Kolkata

**Salary**: ₹8,000 - ₹10,000 per month

**Schedule**: IST 10am-7pm

**Job Type**: Full-time; Work from office

**Salary**: ₹8,000.00 - ₹10,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**
+91 9051258732

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