Associate - Cyber Security

7 days ago

Chennai, India SoftwareONE Full time

Job Function: Technical Delivery Center
- Services Why SoftwareONE?:
The role:

- As an Associate -Managed Security Services you will provide 24x7 technical support for issues that involve our Managed Security Services customers. You will operate under pressure to isolate problems which are directly affecting our customer systems
- Monitoring of security alerts, triage to filter the events of interest, first level investigation & review logs and other sources of information to detect the security issues
- Mitigate the threat with appropriate response or escalate to the next level as per the defined processes
- Participate in security incident management and vulnerability management processes
- Staying up-to-date with emerging security threats and vulnerabilities including applicable regulatory security requirements
- Generate customer specific reports and internal reports to measure performance of SOC against the metrics
- Recommend enhancements to SOC security processes, procedures and policies and fine-tuning of the tools

What we need to see from you:

- Engineering Degree in Computer Science or Technical Degree with certifications in Information Technology or Information Security
- Minimum 3 to 5 years of experience working in a Security Operation Centre monitoring, detecting, triaging and supporting security solutions
- Strong experience in one or more security technologies listed below
- Have a good understanding of ticket management and service requests
- Have a good understanding of Security Operations and Service Delivery
- Exposure to ISO 27001, PCI related certification and compliance practices
- Awareness and expertise of using any Enterprise Ticketing system
- ITIL processes in supporting Security Solutions and Service Delivery
- Demonstrate ability to work independently while handling multiple client incidents, problems or projects.
- Ability to adapt, follow and evolve the processes and guidelines for Security Operations
- Possess an impeccable work ethic and a high degree of integrity
- Experience in a Security Operation Center environment is desirable
- Cisco certifications such as CCNA
- Microsoft certifications such as MCSA, MS-100, MS-101 and MS-500
- Technical Certifications in TrendMicro, FireEye, Proofpoint, Qualys, Cisco, Cloud Raxak, KnowBe4, Splunk, CyberArk, Okta, Digital Guardian, McAfee CASB Security
- Products Preferred
- Expert use of MS Office Suite
- ITIL Foundation Level certified (desirable)

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