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Parent Relationship Executive

2 weeks ago

Surat, India AcadsHR Full time

**yrs**:
Experience

**N/A**:
Class

**CBSE**:
Curriculum

**N/A**:
Salary Offered

**N/A**:
Qualification Required
- Provide quality customer service to parents and prospective new parents to support the retention of students, attract new families and enhance the reputation of the school.
- Promoting the school in the best possible way by providing customer service excellence to parents and visitors.
- Coordinate and lead school tours for prospective new parents ensuring that tours are tailor-made to meet their needs as much as possible and promote the school’s academic and non-academic achievements.
- Lead the parent journey, mapping and measuring how customer service at all points supports Taaleem’s brand promise and encourages parent endorsement.
- Maintain open lines of communications with existing parents and ensure that their feedback including concerns, complaints and compliments are handled effectively and passed to the relevant member of staff, efficiently and in a timely manner. Liaise with other school personnel or departments as required.
- Resolve, or escalate through the correct channels, non-academic school issues that parents or parents groups may raise.
- Ensure that the Principal and relevant staff are regularly informed of problems or matters of significance.
- Undertake parent satisfaction surveys. Collate responses and produce analysis and action planning recommendations in partnership with the Principal.
- Conduct Parent Exit Surveys and prepare reports for the Principal, Admissions Manager, and Central Office.