CRM Associate

2 weeks ago

Mumbai Maharashtra, India AMINU Full time

If you’re just looking for a routine job, this isn’t it. But if you want to help shape how a global premium wellness brand listens, learns, and connects, keep reading.

**This isn’t a back-office CRM role.**

You won’t just be pulling out reports or sending templated replies.

You’ll be at the heart of where our brand meets people, building trust, spotting patterns, and making sure every customer feels seen and heard.

At AMINU, we believe the most powerful insights don’t come from dashboards, they come from conversations. You can’t truly improve a customer journey until you’ve stood where the customer stands.

This role is about showing up for those everyday interactions and turning them into something meaningful a smoother experience, a loyal relationship, or even an idea that influences the next campaign.

**What will you be doing?**
- Guide customers through routines, solve skin concerns, and create conversations that build long-term trust.
- Track how customers interact with our website and notice what slows them down, and share insights to make the experience seamless.
- Work with the marketing and product teams to translate customer feedback into stronger campaigns and communication strategies.
- Own the brand voice in direct conversations, ensuring every message feels intentional, human, and aligned with Aminu’s values.

**What’s in it for you?**
- A front-row seat to how a growing premium wellness brand thinks about its customers.
- Learn to turn raw observations into insights that directly shape marketing, product design, and customer experience.
- Collaborate with the founding team and gain exposure to brand strategy, communication design, and consumer psychology.
- Build a strong foundation in CRM, retention marketing, and experience design

**Who are we looking for?**
- 1-2 years of experience in customer-facing roles (CRM, support, community, or marketing).
- Someone curious, empathetic, and detail-oriented, you care about the _why_ behind customer behavior.
- Thoughtful communicator: comfortable engaging with people but just as strong at listening.
- Emotionally intelligent and proactive you don’t just spot problems, you suggest solutions.
- Excited by the idea of growing with a brand and shaping how it connects with its audience.

**Role Details**
- Location: On-site in Kandivali (West), Mumbai
- Full-time | 10 AM - 7 PM | Monday to Saturday
- Compensation: Competitive (based on experience)

**Before you apply**

Our process includes 2-3 conversations before we move to an offer

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