Customer Services Professional

3 days ago

Gurgaon, India Siemens Healthineers Full time

Smart infrastructure from Siemens makes the world a more connected and caring place - where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low
- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.

**Join us We Make Real What Matters. This Is Your Role.**

**We don't need superheroes, just super minds**

Key Responsibilities:
1.Preventive Maintenance, Corrective Maintenance, and Emergency Support maintenance of customer's for various Siemens IBMS Systems.

2.Troubleshoot and solve system and process related problems BMS, FAS, CCTV and ACS System majorly.

3. Perform sensor verification and calibration.

4.Publish critical reporting to customers including Monthly Performance, Results Reports, Correction Action Reports.

5.Actively interface with customers at all levels. Ensure customer satisfaction through oral and written communication.

6. Provide occasional vacation coverage and 7 X 24 emergency support to customer and other technicians.

7. Should be capable to plan monthly AMC billing, turnover and collection forecast.

8. Minimum 3-5 years of experience in project and maintenance of IBMS system.

9. Be able to work effectively both individually and with a group without need of direct supervision

10. Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems

11. Capable of developing new PMS for existing and new products as knowledge is acquired

12. Design/Engineer solutions to prevent reoccurring problems as knowledge is acquired

13.Capable of writing, reviewing, and / or editing various types of technical reports

14. Able to conduct formal meetings with customer management personal

15. Capable of evaluating control effectiveness as knowledge is acquired

16. Capable of verifying and calibrating sensors as well as possessing a working knowledge of sensor operations and correctors

17. Knowledgeable of system architecture and operations as well as applicable database items needed for basic maintenance and calibration

18. Project a positive and confident attitude focused on meeting and ex

**We’ve got quite a lot to offer. How about you?**

**Organization**: Smart Infrastructure

**Company**: Siemens Limited

**Experience Level**: Experienced Professional

**Full / Part time**: Full-time

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