Customer Care Executive

2 days ago

Saket Delhi Delhi, India Recall Techno Estate Pvt Ltd Full time

**Responsibilities**:

- Managing incoming calls and customer service inquiries
- Identifying and assessing customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.

**Requirements**:

- Experience of 0 to 1 Years
- Ability to stay calm when customers are stressed or upset
- Excellent Communication skills
- Comfortable using computers
- Experience working with customer support.

**Job Types**: Full-time, Fresher

**Salary**: ₹17,680.00 - ₹22,670.00 per month

Schedule:

- Day shift
- Night shift

Ability to commute/relocate:

- Saket, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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