Associate, Business Process Automation

Business Analyst - Process & Project Management
- Nuveen Global Investment Operations

The role is with Nuveen Global Investment Operations (NGIO) in the Project and Process Management Team. NGIO provides operational support for investment activities across Nuveen and its affiliates. The projects underway vary but include systems upgrades, consolidation of platforms, and enhancements to current platforms. Experience in asset management, while not essential, is highly preferred, with particular emphasis on middle and back-office support such as settlements and reporting. The specifications below provide a broad overview of the qualifications necessary for success in this role. The most essential qualifications are experience in requirements gathering and documentation, thorough testing skills, strong communication skills, and strong analytical skills.

Key Responsibilities and Duties
- Strong business and systems analysis skills: ability to document current system flows and business process flows; analytical skills to determine how end-to-end processes, capabilities, and priorities
- Experience with requirements gathering, analysis and documentation in waterfall and agile environments
- Strong problem solving skills
- Identify and socialize issues and risks and associated mitigation plans, in all project phases
- User Acceptance Test management, including the following responsibilities: create test scripts with timelines for execution, manage daily test execution and contingency planning as needed, gather metrics to provide status reporting for test assignments
- Review project requirements to ensure completeness of the user acceptance test and that the test execution fully validates the functional changes defined
- Ensure all UAT defects are logged and follow through on disposition until satisfactorily closed
- Ensure UAT test environment requirements are communicated and in place prior to testing
- Collaborate with Nuveen Operations SME’s, BA’s and Nuveen Tech Development team frequently for requirements clarification.
- Notify appropriate Functional Lead about progress of reported issues
- Responsible for management of UAT development and execution with a focus on strategic testing processes and procedures to enable testing activities and ensure that company standards and specifications are met.
The associate will collaborate with counterparts in other Nuveen ops/business units and in each technical area to ensure effective end to end testing is done for all of the products
- The associate will perform some or all of the following types of testing: user acceptance, functional, regression, and usability.
- This includes the responsibility for ensuring the testing strategy and process is in alignment with industry best practices, staying abreast of all pertinent testing standards and communicates articulately this direction to senior business leadership, engineers and others in the organization so they can drive and support the efforts.
- Document project progress and activities in systems such as in JIRA and/or Confluence

Educational Requirements
- University (Degree) Preferred

Work Experience
- 2+ Years Required; 3+ Years Preferred

Physical Requirements
- Physical Requirements: Sedentary Work

Career Level

6IC

Automation Associate job description
- Must possess technical background (Preferably Bachelors in Computer Science or similar field).
- 3-4 years of experience
- Coding VB, C#, Java or python.
- RPA experience using Automation Anywhere, UI path or similar tools.
- Data visualization tools like Tableau, Power BI
- Working with Databases such as Oracle, Microsoft SQL server and proficiency in SQL
- Experience Mapping processes and Data flow
- Modeling and developing robotic automations
- Managing production RPA jobs
- Producing metrics
- Identifying and analyzing the improvements that can be made
- Supporting users by using robots
- Creation and maintenance of Solution documents
- Supporting business teams in testing activities
- Solving the problems which arise at the day to day automation and redesign accordingly
- Testing jobs and successfully migrating them to production
- Coming up with alternate or better practices for future development
- Must be able to multi-task with various projects on hand
- Communication and providing a solution to any identified and potential risks
- Identify internal and external process dependencies
- Microsoft power platform a plus

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Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization, with a focus on technology, operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, ou