Customer Support Intern

3 days ago

Kolkata West Bengal, India Ergode IT Services Pvt. ltd. Full time

**Job Overview**:
We are looking for a motivated and enthusiastic **Customer Support Intern** to join our team. As a Customer Support Intern, you will assist in delivering exceptional customer service to our clients, helping with inquiries, troubleshooting issues, and providing solutions to ensure a positive customer experience. This internship will provide valuable hands-on experience in customer support and will allow you to learn key aspects of effective communication and problem-solving in a fast-paced environment.

**Key Responsibilities**:

- **Customer Inquiries**:

- Assist customers with troubleshooting and resolving basic issues related to products or services.
- **Documentation & Support**:

- Maintain accurate records of customer interactions, issues, and solutions in the customer support system (CRM).
- Help update the knowledge base with frequently asked questions and common issues.
- **Problem Resolution**:

- Provide basic solutions to customer concerns, escalating complex issues to senior support staff when necessary.
- Assist with the resolution of customer complaints or issues in collaboration with the support team.
- **Customer Feedback**:

- Gather customer feedback and pass along insights to improve products, services, or customer support processes.
- Assist in identifying recurring issues and work with the team to develop solutions.
- **Team Support**:

- Provide administrative support to the customer support team, including data entry, preparing reports, or other tasks as required.
- Assist in maintaining customer satisfaction by ensuring follow-up and proper communication.
- **Training & Development**:

- Participate in training sessions to improve product knowledge and customer service skills.
- Learn about company policies, procedures, and systems used in customer support.

**Required Skills & Qualifications**:

- Currently enrolled in or recently graduated from a degree program in Business, Communications, Marketing, or a related field.
- Strong written and verbal communication skills.
- Problem-solving abilities and a customer-first attitude.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Basic computer skills and proficiency in Microsoft Office Suite (Word, Excel, etc.).
- A desire to learn and grow in the field of customer support.

**Preferred Qualifications**:

- Previous experience in customer service or a customer-facing role (internships, part-time, or volunteer work).
- Familiarity with customer support tools (CRM systems, chat tools, etc.) is a plus.
- A positive attitude and strong interpersonal skills.

**Job Types**: Full-time, Internship

Pay: ₹8,000.00 - ₹10,000.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

  • Customer Support International Process

    1 week ago

    Kolkata, West Bengal, India 10x Growth Accelerator Full time

    **Job Title: Customer Support Executive - International Voice** **Location: Kolkata (Work from Office)** Shifts: Evening/Night (Rotational) Working Days: 5-6 days/week Cab: Provided (Pickup & Drop) **Role Overview**: **Requirements**: Education: Graduation (any stream) **Experience: Minimum 1 year in BPO/Customer Support (International Voice...

  • Customer Support Associate International

    1 week ago

    Kolkata, West Bengal, India 10xgrowthaccelerator Full time

    **Job Title: Customer Support Executive - International Voice** **Location: Kolkata (Work from Office)** Shifts: Evening/Night (Rotational) Working Days: 5-6 days/week Cab: Provided (Pickup & Drop) **Role Overview**: **Requirements**: Education: Graduation (any stream) **Experience: Minimum 1 year in BPO/Customer Support (International Voice...

  • International Customer Support

    7 days ago

    Salt Lake, Kolkata, West Bengal, India Vertex Global Full time

    **Hiring for a leading US E-commerce Retail Process (Voice & Blended Support)** We are looking for enthusiastic and customer-focused individuals to join our international support team for one of the fastest-growing E-commerce brands in the US market. This is a great opportunity for freshers who want to start a rewarding career in customer...

  • International Customer Support

    6 days ago

    Salt Lake, Kolkata, West Bengal, India Vertex Global Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Hiring for a leading US E-commerce Retail Process (Voice & Blended Support)We are looking for enthusiastic and customer-focused individuals to join our international support team for one of the fastest-growing E-commerce brands in the US market. This is a great opportunity for freshers who want to start a rewarding career in customer service.Position:...

  • Customer Support Executive International Process

    7 days ago

    Kolkata Mint, Kolkata, West Bengal, India 10 x growth accelerator Full time

    International Process Job Title: Customer Support Executive - International Voice Process vorizon - voice Location: Kolkata Shifts: Evening/Night (Rotational) Working Days: 5 days/week Cab: Provided (Pickup & Drop) Role Overview: **Requirements**: Education: Graduation (any stream) Experience: Minimum 1 year in BPO/Customer Support (International...

  • Customer Support Executive

    7 days ago

    Kolkata, West Bengal, India 10 x growth accelerator Full time

    Customer Support Executive - International Voice/Chat (Contractual) **Location**: DLF Phase 1 / Kolkata (Work from Office) **Shifts**: Evening & Night (Rotational) **Working Days**: 5-6 days/week **Cab Facility**: Provided (Pickup & Drop for night shifts) **Role Overview** We are looking for motivated individuals to join the **Sainsbury International...

  • customer support executive-international process

    2 days ago

    Kolkata Mint, Kolkata, West Bengal, India 10x Growth Accelerator Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    International ProcessJob Title: Customer Support Executive – International VoiceProcess vorizon - voiceLocation: KolkataShifts: Evening/Night (Rotational)Working Days: 5 days/weekCab: Provided (Pickup & Drop)Role Overview:We are hiring experienced candidates for international voice. You'll handle customer queries, provide resolutions, and ensure a...

  • International Customer Support Executive

    2 weeks ago

    Salt Lake, Kolkata, West Bengal, India Precise Infotech Solution Full time

    **Job Title**: International Customer Support Executive **Location**: Noida **Work Mode**: Work from Office **Shift Timing**: Rotational shifts (including night shifts) / 24x7 support environment **Responsibilities**: - Provide accurate information and resolve customer queries related to products, services, and policies. - Troubleshoot technical or...

  • Customer Support in International Bpo

    1 day ago

    New Town, Kolkata, West Bengal, India PayGeek Soft Solutions Pvt. Ltd. Full time

    Urgent Opening in an international Voice Process for Night Shift Experience-Experience in international Customer Support Process Designation - Customer Care Executive Functional area - Customer Service Inform customers about product & services Handle inbound & outbound calls Understand customer's need & solve queries Salary - 20k to 25k Key Skill: 1)...

  • Customer Support Associate

    5 days ago

    west bengal, India TP Full time

    Job descriptionJob Title : Customer Support AssociateHiring: International Chat Process Location : Kolkata (Work from Office)Salary : 23/k CTC/month - 18k Take HomeExperience : Fresher and Experienced candidates can Apply.Eligibility:Education: Undergraduates and Graduates are eligible.Excellent written English communication versant 5Willing to work in...