Collection Officer

The Recovery Specialist performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

**Responsibilities**:
Provides day-to-day operational support for the Recovery Bankruptcy Unit
Bankruptcy account handling requires a high level of attention to detail as well as productive efficiency

Follows established procedures to complete complex assignments under direct supervision
Resolves problems that require investigation or research
Escalates process gaps and offers potential solutions
Contributes to accurate and detailed process documentation
Assists activities that help mitigate organizational impact or loss
Aligns to a range of products/services
May have direct interaction with internal/external customers to research, investigate, disseminate or explain information
Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed
Applies attention to detail to daily work, ensuring accurate and timely account handling
Assists with inventory management and workflow needs as dictated through risk priority and service level
Thorough knowledge of how duties relate/integrate with others in the team/unit
Collaborates effectively with peer group to complete tasks and enhance our work environment
Trains and provides guidance to new hires within work unit
Communicates effectively and professionally in all written and verbal communications
Navigates, test and execute moderately complex databases, spreadsheets, and systems related tasks

**Qualifications**:
2-4 years experience with Bankruptcy and/or banking industry
Proficient computer & typing skills and the ability to navigate multiple systems simultaneously

**Education**:
High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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- **Job Family Group**: Operations - Collections Default
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- **Job Family**: Recovery/Write-offs
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- **Time Type**: Full time
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- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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