Client Coordinator

2 weeks ago

Ayappakkam Chennai Tamil Nadu, India SmartWorks Full time

**Job Title: Client Coordinator - Voice Process**

**Industry**: Medical Billing

**Nature of Work**: In/ Out Bound Calls & Scheduling

Reports To: Supervisor/Manager

Terms: Full Time

**Requirements: Night Shift (Mon-Fri)**

Job Summary: Handle inbound and outbound calls professionally and efficiently, addressing

patient queries and concerns regarding appointments, medication, prior authorization, etc. As

part of our Scheduling Team, you will be assisting patients in making, altering, and canceling

medical appointments, ensuring patients have access to the services and treatments they need.

You should be helpful and courteous when answering telephone calls.

About the Role:
Answer patient calls, field questions, and assist patients in making new medical

appointments, follow-up appointments, cancellations, etc.

Change or cancel appointments as necessary.

Accurately note all patient information according to confidentiality standards and HIPАА

requirements.

Verifying patient's insurance details like eligibility / verify the prior authorization.

Answering patients' questions regarding basic medical tests and procedures.

Providing instructions to patients to ensure that they are prepared for examinations and

procedures.

Confirming patient appointments.

Courteously receiving incoming telephone calls and taking messages as needed.

Route calls to the appropriate department or individual.

Person Specification:
A thorough understanding patient service.

Excellent English communication with neutral accent.

A good working knowledge of computers and experience in software handling.

Good typing skills.

Punctuality and regularity towards work.

Professional and positive attitude.

A strong desire to grow along with the company.

**International Voice Process.**

**Job Types**: Full-time, Permanent

Pay: ₹8,836.74 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 7604962681

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