Customer Service International Process

2 days ago

Sakinaka Mumbai Maharashtra, India ixamBee Full time

About us:
Epicenter is a 24-year-old Technology & BPM organization that focuses on Process Improvement, Cost Reduction and uses Innovative Technology & Data Driven approaches to create customer & human-centric solutions to Improve Revenue & Customer Experience. We work with Global Fortune 500 Companies across various industry sectors, helping them build agility, transform operations, and drive better business outcomes.

Job Description for a Canadian Soft Process

**Responsibilities**:

- Resolving customer complaints brought to your attention.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support,
- Establishing a positive rapport with all clients and customers via phone.
- Interacting with customers to ensure they have a desirable and shareable experience.
- Should have previous experience in Renewals and upselling

**Requirements**:

- HSC/Graduate Fresher
- Excellent communication skills.
- Must be comfortable working from the office.
- Immediate Joiner.

Shift Timings: International
2 rotational week off

Job Location: Bhayander (West), Mumbai

**Job Type**: Full Time

ixamBee hiring on behalf of Epicenter

**Job Types**: Full-time, Permanent

Pay: ₹24,000.00 - ₹27,000.00 per month

Schedule:

- Day shift
- Night shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- How much would you rate your communication skills on a scale of 10?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 29/09/2024

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