Csa (Customer Service Associate)

1 day ago

Bengaluru Karnataka, India Hustek Business Solutions Full time

About the Role

We are seeking a highly skilled Customer Service Associate to support international banking

communication skills and the ability to handle customer interactions with accuracy, clarity, and

professionalism.

Key Responsibilities
- Manage inbound/outbound customer queries related to international banking services.
- Provide prompt, accurate solutions and maintain a high standard of service quality.
- Ensure compliance with banking regulations, security protocols, and operational

guidelines.
- Record customer interactions in the system with clarity and attention to detail.
- Coordinate with internal departments to ensure timely issue resolution.
- Meet key performance metrics such as quality scores, productivity, and customer

satisfaction.

Required Skills & Qualifications
- Exceptional verbal and written English communication skills (mandatory).
- Ability to work in US night shifts.
- Graduation in any discipline (or as per organizational requirement).
- Prior experience in international customer service or banking process preferred; freshers

with strong communication skills may also apply.
- Strong interpersonal, problem-solving, and active listening abilities.

Additional Details
- Shift: US Shift (Night)
- Competitive salary and 2 ways cab facility
- Comprehensive training and growth opportunities.

**Job Types**: Full-time, Fresher

Pay: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Provident Fund

Application Question(s):

- Do you have a Bachelor's Degree?
- Have you worked in BPO before? Do you have experience in International Bank Process?
- What is you current location?
- What's your notice period?
- Current ctc?
- Expected CTC?
- Date of Birth?

Work Location: In person

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