Service Desk Technician Intern

2 days ago

Bengaluru Karnataka, India DigiCert Full time

**Who we are**

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

**Job summary**

**What you will do**
- Work on service desk tickets and requests providing excellent customer service and troubleshooting practices.
- Enforce Information Security Requirements, including validating evidence, working with auditors, and following compliance requirements
- Establish and maintain IT vendor relationships.
- Work with the Service Desk Manager on the asset management lifecycle.
- Collaborate with team members on projects.
- Assist with creating, updating, and maintaining knowledge base articles for internal use.
- Provide feedback on improving existing processes. Propose and adopt new processes where applicable.
- Work closely with Service Desk Manager to manage various team projects.
- Help with onboarding / offboarding employees and imaging new laptops.

**What you will have**
- Practical hardware and software computer knowledge. Working towards a technical degree.
- Organizational skills: managing multiple projects at a time.
- Communication skills: able to effectively communicate, good vision able to work through challenging situations.
- Very good organizational skills.
- Self-motivated and proactive.

**Nice to have**
- 1+ years of practical experience in the computer industry.

**Benefits**
- Generous time off policies
- Top shelf benefits
- Wellness and lifestyle support

**#LI-SS1

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