Associate - Client Onboarding & Operations

1 day ago

Andheri Mumbai Maharashtra, India Prov Foods Full time

**ProV Foods is an integrated healthy foods conglomerate based in Mumbai, specializing in dry fruits and staples. With a focus on quality and affordability, ProV Foods offers a wide range of premium dry fruits, nuts, seeds, and spices. Every ProV product undergoes stringent quality controls to ensure the highest quality natural produce reaches our customers.**

We are seeking a detail-oriented and process-driven professional to manage client onboarding, documentation, and day-to-day operational coordination in the fast-paced FMCG sector. The role requires strong organizational skills, stakeholder communication, and a working understanding of FMCG operations across supply chain, order processing, and compliance.

**Key Responsibilities**:
**Client Onboarding & Documentation**:

- Coordinate end-to-end client onboarding for B2B, B2C, and institutional partners.
- Collect, verify, and manage KYC, GST, PAN, trade license, and other required documents.
- Ensure seamless documentation flow for onboarding on platforms like Amazon, Flipkart, BigBasket, Zepto, Modern Trade retailers, etc.
- Maintain organized client databases, contracts, and SLA agreements.

**Operational Coordination**:

- Liaise with internal teams (sales, accounts, logistics, and warehouse) to ensure smooth order fulfillment and client servicing.
- Coordinate with finance to ensure accurate invoicing and timely documentation.
- Assist in PO creation, invoice submission, GRN follow-ups, and claim documentation for modern trade and e-commerce platforms.

**Compliance & Reporting**:

- Track client-level operational SLAs and highlight exceptions or delays.
- Ensure compliance with internal SOPs and platform-specific onboarding norms.
- Create weekly/monthly reports related to onboarding, activation status, and pending documentation.

**Key Skills & Qualifications**:

- Bachelor’s degree in Business Administration, Commerce, or a related field.
- 1-3 years of experience in FMCG operations/client servicing (preferred).
- Freshers are also welcome who have zeal to learn and grow
- Strong understanding of FMCG distribution channels (GT, MT, E-commerce).
- Proficiency in MS Excel, Google Sheets tools preferred.
- Strong documentation, coordination, and follow-up skills.
- Ability to multitask and work in cross-functional teams.

**Good to Have**:

- Prior experience with client onboarding on Amazon Seller/Vendor Central, Flipkart Seller Hub, or modern trade retail systems.
- Working knowledge of compliance documents, TDS, and invoicing structures.
- Excellent communication skills

**Job Location**: Andheri East, Near Chakala J B Nagar Metro Station

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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