Customer Onboarding Associate

Your role

Position created via EIB

What you'll be doing

What We Need
CORPAY is currently looking to hire a Customer Onboarding Associate. This position falls under our Corpay Payables division and would be located in our Nagpur, India office. As a Customer Onboarding Associate, you will be responsible for ensuring a seamless onboarding experience for customers by guiding them through the implementation of Corpay’s financial technology solutions. This role requires excellent communication skills, strong attention to detail, and a customer-focused approach.

How We Work
As a Customer Onboarding Associate, you will be expected to work in the Nagpur office. CORPAY will set you up for success by providing:

- Assigned workspace in Nagpur, India office
- Company-issued equipment
- Formal, hands-on training
- Other benefits as may be determined by Nagpur office management

Roles & Responsibilities
- Assist new customers with onboarding, API integrations, and software setup.
- Ensure customer data is correctly mapped and imported into the ERP/accounting system.
- Conduct product demos and training for new users.
- Address client concerns related to invoice automation, payments, and reconciliation.
- Work with cross-functional teams to improve onboarding efficiency.
- Monitor customer engagement and address adoption challenges.

Qualifications & Skills
- Bachelor's degree in Business, Finance, or related field.
- 1-3 years of experience in customer onboarding, support, or client relations.
- Experience with ERP/accounting software (NetSuite, SAP, QuickBooks, Xero).
- Knowledge of payments and fintech platforms.
- CRM & Support tools experience (Salesforce, Zendesk, HubSpot).
- Strong problem-solving and communication skills.
- Customer-focused mindset
- Strong problem-solving ability
- Ability to handle multiple priorities
- Strong relationship management skills

Benefits
- Competitive salary package
- Career growth opportunities
- Exposure to global clients
- Health insurance and flexible work options

Our Company & Purpose

CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

Equal Opportunity/Affirmative Action Employer

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.