Customer Support Associate

Your role

What you'll be doing

What We Need
CORPAY is currently looking to hire a Customer Support Associate. This position falls under our Corpay Payables division and would be located in our Nagpur, India office. As a Customer Support Associate, you will be responsible for handling customer queries related to payment automation, ERP software, and financial transactions. The role requires strong problem-solving abilities, excellent communication skills, and a deep understanding of financial SaaS solutions.
How We Work
As a Customer Support Associate, you will be expected to work in the Nagpur office. CORPAY will set you up for success by providing:

- Assigned workspace in Nagpur, India office
- Company-issued equipment
- Formal, hands-on training
- Other benefits as may be determined by Nagpur office management

Roles & Responsibilities
- Respond to and resolve customer queries related to invoice processing, payment reconciliation, and ERP connectivity.
- Troubleshoot technical and transactional issues and escalate complex cases to engineering teams.
- Maintain accurate records of customer interactions using ticketing systems (Zendesk, JIRA).
- Assist customers with API integrations, vendor payments, and compliance requirements.
- Proactively identify service improvement opportunities and contribute to process enhancements.
- Provide user training and documentation to ensure customers maximize the value of Corpay’s solutions.

Qualifications & Skills
- Bachelor's degree in Business, Finance, or related field.
- 1-3 years of experience in customer support, preferably in financial technology.
- Strong understanding of ERP and payment systems (NetSuite, SAP, QuickBooks, Xero).
- Experience with ticketing & CRM systems (Zendesk, Salesforce, Freshdesk).
- Basic SQL knowledge for troubleshooting and data analysis.
- Excellent verbal and written communication skills.
- Customer-focused and empathetic
- Strong analytical and problem-solving skills
- Ability to multitask and work efficiently under pressure
- Detail-oriented with a proactive approach

**Benefits**:

- Competitive salary package
- Career development opportunities in fintech
- Exposure to global clients and innovative payment solutions
- Health insurance and flexible work options
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Our Company & Purpose
CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

Equal Opportunity/Affirmative Action Employer

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.