Customer Success Associate

3 days ago

Gurugram Haryana, India Infosec Ventures Full time

**Job description**:
**Who are we?**

**Infosec Ventures** is a global cybersecurity group focused on building and investing in innovative security products and solutions. With a mission to create a cyber-safe world, we empower organizations to stay ahead of evolving threats. Our ecosystem includes advanced threat intelligence, data protection, and awareness platforms, serving enterprises across industries. We value innovation, integrity, and impact.

**Job Title**: Customer Success - Client Servicing
**Experience**: 1.5 Years - 3 Years
**Location Preference**: Gurgaon (preferred)
**Work Mode**:5 days a week from Office

**About the Role**:
**Key Responsibilities**:

- Troubleshoot basic product or service-related issues.
- Maintain accurate records of customer interactions.
- Collaborate with internal teams to ensure seamless customer experience.
- Provide feedback for process and product improvements.

**Requirements**:

- 1.5-3 years of experience in customer support, preferably in the IT sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving attitude and ability to multitask.

Pay: ₹35,000.00 - ₹50,000.00 per month

**Benefits**:

- Provident Fund

Application Question(s):

- How many years of total experience you're having with Client servicing?
- Where are you currently residing?
- This is a immediate joining, are you comfortable with this?
- What's your current in-hand monthly salary?

Work Location: In person

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