International Ticketing Executive

2 weeks ago

Hyderabad Telangana, India Metrolabs Service Private Limited Full time

**Job Title: International Ticketing Executive**
**Job Summary**:
**Key Responsibilities**:

- International Ticket Booking & Management: Process and manage international ticket bookings using CRS - Galilo plus low cost airlines websites plus SOTO tickets, ensuring accuracy in passenger details, routes, and schedules.
- Ticket Modifications: Handle pre-ponement and postponement of international tickets based on customer needs and airline policies.(Re-issuance on Galileo & Airline portals)
- Airline Coordination: Maintain up-to-date knowledge of international airlines, flight schedules, and fare structures to provide accurate and efficient travel solutions to customers.
- Customer Support: Respond to customer inquiries and provide assistance with ticket booking, changes, cancelations, and refunds.
- Conflict Resolution: Resolve booking issues or disputes by collaborating with airlines and internal teams, ensuring customer satisfaction.
- Documentation & Reporting: Maintain accurate records of all international ticket bookings, modifications, cancellation, and refunds as per company policies.
- Compliance & Regulations: Stay informed about international airline rules, regulations, and visa requirements to provide accurate information to customers.
- Collaboration with Travel Consultants: Work closely with other travel consultants to coordinate and manage international travel plans effectively.
- Billing: Need to give billing instructions to the accounts department
- Payment follow-up: Collecting payments from clients beforehand and if any credit given to clients post CEO approval, then, follow-up on payment
**Qualifications and Skills**:

- Experience: 6-8 years of experience in a similar role within the travel industry.
- CRS Knowledge: Proficiency in Computer Reservation Systems (CRS) like Galileo and Amadeus.
- Airline Knowledge: Comprehensive knowledge of international airlines, ticketing policies, and procedures.
- Communication Skills: Strong verbal and written communication skills to handle customer inquiries professionally.
- Problem-solving Skills: Ability to address ticketing issues, booking conflicts, and escalations promptly.
- Attention to Detail: High attention to detail to ensure accuracy in booking and modifications.
- Time Management: Ability to manage multiple international bookings and tasks efficiently, especially during peak travel periods.
**Preferred Qualifications**:

- Educational Background: Bachelor’s degree in Travel & Tourism, Hospitality Management, or a related field.
- Industry Certifications: Certification in CRS or Airline Ticketing is a plus.
- Visa & Immigration Knowledge: Understanding of visa requirements and international travel regulations is preferred.

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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