Ticketing Executive

1 week ago

Hyderabad, Telangana, India Mondee Tech Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Position (Title): Ticketing Executive

Experience Required: Years

No of Position: 20

Job Type: Full time

Location: Hyderabad, India

Role and Responsibilities:

  • Handle end-to-end ticketing operations using GDS platforms (e.g., Sabre / Amadeus / Galileo / Worldspan / Apollo / NDC (Sabre Amadeus NDC Mandatory
  • Issue, reissue, cancel, and process refunds for domestic and international flight bookings.
  • Ensure compliance with IATA rules, airline policies, and fare rules.
  • Coordinate with airlines and suppliers for fare audits, waivers, and schedule changes.
  • Provide timely and accurate ticketing support to travel agents, partners, and internal teams.
  • Monitor queues and resolve errors or PNR-related issues proactively.
  • Stay updated on airline circulars, fare changes, and promotional offers.
  • Maintain accurate records and documentation for all ticketing transactions.
  • Collaborate with the customer support and sales teams to address client queries.
  • Handling Issuance, Reissuance & Cancellations.
  • Helping clients with travel advice & information.

Desired Skills:

  • Minimum years of experience in ticketing operations, preferably in a B2B travel setup.
  • Proficiency in GDS platforms (e.g., Sabre / Amadeus / Galileo / Worldspan / Apollo / NDC (Sabre, Amadeus, NDC Mandatory)
  • Able to work in a 24x7 environment with rotational shifts
  • Strong understanding of fare rules, ticketing guidelines, and refund processes.
  • Excellent attention to detail and time management skills.
  • Ability to work in a fast-paced environment and handle multiple priorities.
  • Good communication and interpersonal skills.

Working Days:

5 Days working, 2 Rotational week Off

Shift:

Rotational Shift

Perks & Benefits:

Meal & Transport for night shift.

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