Cse (Customer Support Executive)

1 week ago

Gurugram Haryana, India Event Solution Full time

**Responsibilities**:

- **Customer Interaction**:

- Provide accurate information regarding products and services to customers.
- **Issue Resolution**:

- Resolve customer issues, complaints, or queries in a timely and effective manner.
- Escalate unresolved issues to the appropriate departments as necessary.
- **Customer Satisfaction**:

- Ensure a high level of customer satisfaction by delivering prompt and courteous support.
- Follow up on customer complaints to ensure complete resolution.
- **Data Management**:

- Maintain accurate records of customer interactions and update databases accordingly.
- Document customer feedback to identify common issues and recommend improvements.
- **Product Knowledge**:

- Stay updated on Merapashu360’s offerings to provide informed support.
- Educate customers on new features and product updates.
- **Collaboration**:

- Work closely with internal teams (sales, technical support, etc.) to ensure seamless service delivery.
- Share customer insights and feedback with relevant teams to improve products/services.

**Qualifications**:

- Minimum 6 months of experience in customer support or a similar role.
- Strong communication and problem-solving skills.
- Ability to handle challenging situations with patience and empathy.
- Proficient in using CRM software and other customer support tools.

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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