Process Associate

Greetings from Syeta Group of Companies

Position: Process Associate(BPO Voice process UK/US)

**PRINCIPAL RESPONSIBILITIES**:

- Inbound / Outbound interaction with clients
- Skilling on all voice and back office queues as per requirement.
- Good computer navigational skills and familiar with MS office
- Should have good customer service skills
- Understand customer queries / request and act accordingly.
- Maintain a healthy and clean work environment.
- Update knowledge of process on regular basis.

**CRITICAL SKILLS REQUIRED**
- Good written and very good verbal communication skills. Fluent, neutral accent English language skills. Able to understand, assess and articulate a response - both written and verbal.
- English Language proficiency overall needs to be excellent.
- Good telephone skills, able to listen patiently & remain focused throughout the conversation
- Good customer care skills - able to empathize, with a natural ability to assist & support, including commitment to follow through
- Basic understanding of business structure, including key processes, services, business goals & role of main functions
- Good information processing skills - able to react promptly to a situation, listen, think, type or search simultaneously. Good reasoning ability - can make inferences, draw conclusions, reason from information provided etc.
- Good team working skills with the ability to contribute to effective team performance
- Basic influencing & persuasion skills.
- Good self-organizational skills.
- Results focused initiative to achieve required results. Methodical, accurate with attention to detail - able to spot error, ignore irrelevant details, recognize similarities etc.

**Desired Skills: -**
- Self-Discipline
- Learning and decision-making
- Patience and action oriented

**Technical skills: -**
- Basic Working knowledge of Computer
- Knowledge of desktop computer system

**CANDIDATE SPECIFICATION**
- **Must have**
- Graduate / Undergraduate.
- Should not be from a technical background
- Should not be a full time student and also should have cleared his last appeared exam
- Should not be pursuing a full-time career exam (pilots / cabin crew..etc).
- **Good to have**
- Previous experience in Logistics / courier / cargo would be preferred
- Experience of 1-2 years desirable.
- Experience in call center will be an advantage.
- Work on track & trace ( for logistic business)
- Knowledge of Western culture would be an added advantage. (USA/UK culture)
- **Don’ts**
- Poor grammar
- Poor Windows skills
- Issues with comprehending & communicating effectively with the customer.
- **DO NOT HIRE: - MBA/PG/BE/BTech /MCA/BSc IT, Certified professional lawyer, CAs,**

**Important notes:

- **
- 5 days working and any 2 week offs.
- Should be flexible in 24*7 shifts.
- Should be within Transport Boundary.
- Job location: Kensington - Powai, Mumbai.

**Transport Boundary:

- **
- Western - Churchgate - Mira road
- Central - CST - Thane
- Harbour - CST Belapur

About our company
SYETA Group of Companies (India) IT, HR, Infra & Infotainment, Business Consulting and Services Bengaluru, Karnataka
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Ganesh B | KAM - TA
T: +91 80 4115 9644 | M: + 91 7619356373
A: SSR Arcade, 5th Floor, White Field Road, Thubarahalli, Bangalore - 560 066
Recruitment | Staffing | Payroll | Compliance | HR Solutions | IT Solutions
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**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹20,000.00 per month

Schedule:

- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Joining bonus
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Speak with the employer**
+91 7619356373