Process Associate

Process Associate

Process Associate-BFS

Ready to shape the future of work?
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Associate/Process Developer, Contact Centre
In a processing environment, perform one of the following duties: data preparation/receiving, data entry, online reject repair, balancing, dispatch, printing, rendering, check filing, bookkeeping, statement preparation and returns. May also perform tasks such as encoding transit checks and POD documents per client requirements
Responsibilities

• Identifies errors in calculations and balances and make corrections.

• Receives and prepares physical documents for delivery to the sorting department.

• Performs online reject-repair using a CRT and physical documents.

• Physically repairs rejects.

• Prepares transit cash letters.

• Prepares and dispatches client statements and adjustments as needed.

• Prepares cash letter of return items.

• Performs data entry on an input device/application.

• Reconciles and properly documents all out of proof conditions.

• Compares work product with word standards for accuracy.

• Other related duties assigned as needed.

Qualifications we seek in you
Minimum Qualifications

• High school diploma or GED

Preferred Qualifications/ Skills

• Proficient written and oral communication skills in dealing with employees or external customers/clients

• Knowledge of procedures used to segregate and distribute output

• Knowledge of balancing and correction procedures

• Proficient in entering data into various PC software packages

• Proficient in classifying computer output

• Knowledge to operate a computer effectively and utilize software packages required by the position

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Process Associate Primary Location India-Mumbai Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 14, 2025, 11:47:34 AM Unposting Date OngoingMaster Skills List OperationsJob Category Full Time Experience LevelEntry Level

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