Customer Care Executive

2 weeks ago

Zirakpur, India Khushi Fire safety pvt ltd Full time

**Job Summary**:
We are seeking a dedicated and customer-focused Customer Care Executive to join our team. As the first point of contact for our customers, you will provide exceptional support, resolve queries, and ensure a positive experience. This role requires strong communication abilities, empathy, and a problem-solving attitude.

**Responsibilities**:

- **Providing Product/Service Information**: Clearly and accurately explaining product features, benefits, and usage to customers.
- **Resolving Customer Issues**: Identifying and resolving customer complaints and concerns efficiently and effectively, escalating complex issues as needed.
- **Processing Requests**: Assisting customers with various requests, such as order modifications, cancellations, returns, and account updates.
- **Troubleshooting**: Diagnosing and resolving basic technical or product-related issues, or directing customers to the appropriate support teams.
- **Maintaining Records**: Accurately documenting all customer interactions, inquiries, and resolutions in the CRM system.
- **Ensuring Customer Satisfaction**: Striving to exceed customer expectations and build long-term relationships.
- **Following Company Procedures**: Adhering to established customer service guidelines and protocols.
- **Gathering Feedback**: Collecting customer feedback and sharing it with relevant departments to improve products, services, and processes.
- **Meeting Performance Metrics**: Achieving targets related to response times, resolution rates, and customer satisfaction scores.
- **Collaboration**: Working effectively with other teams (e.g., sales, technical support, logistics) to ensure seamless customer service.
- **Staying Updated**: Keeping abreast of product updates, company policies, and industry best practices.

**Qualifications and Skills**:

- **Education**: High school diploma or equivalent is required; a bachelor's degree is a plus.
- **Experience**: Previous experience in customer service, call center, or a related role is preferred. Freshers with excellent communication skills and a strong desire to learn are also encouraged to apply.
- **Excellent Communication Skills**: Exceptional verbal and written communication skills, including active listening and a clear, professional tone.
- **Problem-Solving Skills**: Ability to identify and analyze customer issues and provide effective solutions.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7888979205

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