Operations Support

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

**Function Description/ Responsibilities**

Data File Transmission Team implements / maintains the transmission of expense management data files between American Express and Corporate Clients.

**The key responsibilities of this position include the following**:

- Client Issue Resolution: Provide extraordinary customer issue resolution to Corporate Customer queries relating to expense management files. This requires customer centricity to understand each client need as each client has different transmission setup.
- Should be fluent in English.
- Data analysis and presentation
- Report/Dashboard creation and change management
- Consulting account managers for insights and recommendations
- Other Departmental and administrative work
- Hours of Operations - ability to work in flexible shifts In a 24 Hour environment

**Purpose of the Role**

**Critical Factors to Success**
- Graduate with minimum 2 years of analytical experience in a Telephone Servicing / Customer Servicing environment.
- Prior experience in MS Office (Power Point, Excel, Access) and SQL.
- Data Interpretation, visualization and reporting
- Stakeholder / Client Management
- Excellent communication skills both verbal and written
- Proven ability to learn new skills in a technical environment - basic technology background is an added advantage.
- Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with mínimal supervision
- A team player should possess the skills to work and support team members

**Behavioral Skills/Capabilities**
- Strong Interpersonal and Negotiation skills
- Enterprise Leadership Behaviors
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.