Customer Service Executive

4 hours ago

Jamshedpur, India Liasotech Private Limited Full time

**Company Description**

Liasotech Private Limited is a leading manufacturer of Oil Filtration Machines based in Jamshedpur, India. With over two decades of experience, we specialize in Hydraulic, Turbine, Gear, and Lubricant Oil and Vacuum Dehydrator Filtration Systems, as well as 1:1 replacement filters of leading international brands. Our state-of-the-art manufacturing facility delivers customized solutions that surpass expectations for clients in industries such as Steel, Power, Cement, Paper & Plastic, Chemical, and Mining.

**Role Description**

The **Customer Service Executive** will serve as a critical part of our customer support team, blending technical expertise with outstanding customer service skills.

**Qualifications**
- Minimum 2-3 years of experience in customer service and managing technical teams or service engineers is a plus.
- Diploma or Bachelor's degree in a technical/mechanical field.
- Ability to manage and supervise a team effectively.
- Strong problem-solving abilities and attention to detail.

**Responsibilities**
- Manage and resolve customer issues in a timely and professional manner, especially those that require technical expertise.
- Oversee and coordinate the activities of service engineers.
- Provide technical guidance and support to service engineers, ensuring they have the necessary resources and knowledge to resolve customer issues effectively.
- Maintain accurate records of customer interactions, service requests, and transactions in our system.
- Collaborate with other departments, including Production and Sales teams, to resolve customer concerns and improve service delivery.
- Identify opportunities to enhance customer satisfaction and actively contribute to process improvements.
- Assist customers with product or service inquiries, troubleshooting, and problem resolution, particularly with technical aspects.
- Ensure all service engineers meet performance and quality standards, providing coaching and support as needed.
- Track and report on service engineer performance and customer feedback to improve overall service quality.
- Ensure that technical knowledge is up to date, both for yourself and the service team, through continuous learning.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Customer Service Executive: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

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