Process Trainer

2 days ago

Panchkula, India Wing Global IT Services Full time

**Roles and Responsibilities**:

- Administering Employee Training Programs. Evaluating Training Programs Effectiveness
- Conduct classroom training / team huddles basis the call monitoring sessions
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance
- Establishes guidelines so employees understand expectations and parameters. Develops specific training to improve service performance
- Would be responsible for Training Throughput - Percentage of people hitting the floor after meeting the effectiveness criteria
- Would be responsible for Training Effectiveness (0- 30 days performance) -measured by the percentage of trainees achieving the Quality/CSAT/Productivity. Track associates performance after training to ensure effectiveness of training
- Monthly Product Knowledge Assessment on floor
- Coordination for refresher training bases TNI's. Refresher training with efficacy mapping
- Participate in calibration session within the team and with Quality / Operations when required
- Provide feedback to associates on positives, areas of opportunity and other observations based on audits
- Developing action plans and report out the improvement process in the weekly/monthly business reviews
- Analyze the Audit data, Survey data, prepare & implement action plans
- Providing inputs to operations on individual capability for better team capability management
- Generating reports on Daily, Weekly & Monthly basis
- Analyze the coaching/training needs of the associates and support them in delivery

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹80,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift

Supplemental pay types:

- Performance bonus

COVID-19 considerations:
Please wear mask properly & clean your hands properly.

Ability to commute/relocate:

- Industrial area phase 1, Panchkula - 134113, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- PROCESS TRAINER: 1 year (required)

**Language**:

- English (required)

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