Associate - Channel Dialer Operations
7 days ago
**3 - 6 years**:
**Any Graduate**:
**Dialer - Admin**:
**6 lkh ~ 6 lkh**:
- Job description- 1-
- 2- Responsible for governing the daily setup & monitoring of multi-centre dialing campaigns & strategies- 3- Responsible for ID governance (creation, recon, deletion, management)- 4-
- 5- Monitor & suggest efficient methodologies in telecom utilization across multiple Contact Centres- 6- Track Contact Centre level (& data - agent) utilization- 7- Govern all Dialer hygiene parameters including but not limited to, Idle, Abandon, Connectivity- 8- Publish campaign efficiency reports to product/business teams to aid/enhance campaigning strategies.- Skill sets required- 1- Previous experience with any dialer paltforms (Avaya, Cisco, Genesys, Aspect etc.)- 2- Good professiency in MIS reporting, Dashboard preparations and MS excel skills.- 3- Experience in coordination with business and IT team on raising and resolving dialer issues.- 4- Excellent verbal and written communication Skills
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