Tele Caller Executive

2 weeks ago

Race Course Vadodara Gujarat, India Ability Management Services Private Limited Full time

We are in search of call center executives with good skill of calling.

Industry Type:
Department:
Employment Type: Full Time, Permanent

Fluency in English Language both Speaking and writing is compulsory.

Shift Timings: Night Shift Only (17:00 pm To 2:30 am) Monday - Friday

Job Duties

1.Customer Assistance**:

- Provide assistance and support to customers by addressing inquiries, resolving issues, and answering questions.

2. **Inbound and Outbound Calls**:

- Handle both inbound calls from customers seeking assistance and outbound calls for follow-ups, surveys, or sales.

3. **Product or Service Knowledge**:

- Acquire and maintain in-depth knowledge of the products or services offered to effectively address customer inquiries.

4. **Problem Resolution**:

- Resolve customer complaints or issues by investigating problems, developing solutions, and ensuring customer satisfaction.

5. **Follow Communication Scripts**:

- Adhere to communication scripts and guidelines provided by the call center to maintain consistency in customer interactions.

6. **Multitasking**:

- Handle multiple tasks simultaneously, such as managing calls, navigating computer systems, and addressing customer needs.

7. **Quality Assurance**:

- Ensure the quality of customer interactions, adhering to company policies and maintaining professionalism.

9. **Documentation**:

- Maintain accurate records of customer interactions, transactions, comments, and complaints.

Education

Under Graduate

Graduate in any field.

Whatsapp your resume +91 6352333437

**Job Types**: Full-time, Fresher

Pay: ₹9,000.00 - ₹30,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- US shift

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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