Tele Caller Executive
2 days ago
Job Title: Tele caller – Rider Handling
Job Overview:
We are looking for a proactive and persuasive Tele caller to manage rider handling. The candidate will be responsible for contacting potential/existing riders, explaining company services, resolving queries, and ensuring smooth coordination for onboarding, attendance, and retention.
Key Responsibilities:
- Make outbound calls to prospective and existing riders for onboarding and daily coordination.
- Handle rider queries, complaints, and grievances effectively.
- Convince riders to join and retain with the company's various models/plans.
- Maintain rider attendance, shift timings, and performance updates.
- Coordinate with the recruitment and operations team for smooth rider deployment.
- Build strong relationships with riders to ensure loyalty and reduced attrition.
- Maintain records of calls and rider information in the database (CRM/Excel).
- Follow up regularly with riders to ensure engagement and resolve issues.
Requirements:
- Minimum qualification: 12th pass / Graduate preferred.
- Proven experience as a Tele caller / Customer Support / Rider Handling role (preferred in logistics, EV, or delivery sector).
- Good communication skills in Hindi, Gujarati & basic English.
- Ability to convince, handle objections, and resolve issues politely.
- Basic computer knowledge (MS Office/Excel).
- Strong multitasking and time management skills.
Job Type: Full-time
Pay: ₹12, ₹14,000.00 per month
Work Location: In person
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