Tele Caller Executive

20 hours ago


Sayajigunj Vadodara Gujarat, India EVIFY LOGITECH PVT LTD Full time ₹ 1,44,000 - ₹ 1,68,000 per year

Job Title: Tele caller – Rider Handling

Job Overview:

We are looking for a proactive and persuasive Tele caller to manage rider handling. The candidate will be responsible for contacting potential/existing riders, explaining company services, resolving queries, and ensuring smooth coordination for onboarding, attendance, and retention.

Key Responsibilities:

  • Make outbound calls to prospective and existing riders for onboarding and daily coordination.
  • Handle rider queries, complaints, and grievances effectively.
  • Convince riders to join and retain with the company's various models/plans.
  • Maintain rider attendance, shift timings, and performance updates.
  • Coordinate with the recruitment and operations team for smooth rider deployment.
  • Build strong relationships with riders to ensure loyalty and reduced attrition.
  • Maintain records of calls and rider information in the database (CRM/Excel).
  • Follow up regularly with riders to ensure engagement and resolve issues.

Requirements:

  • Minimum qualification: 12th pass / Graduate preferred.
  • Proven experience as a Tele caller / Customer Support / Rider Handling role (preferred in logistics, EV, or delivery sector).
  • Good communication skills in Hindi, Gujarati & basic English.
  • Ability to convince, handle objections, and resolve issues politely.
  • Basic computer knowledge (MS Office/Excel).
  • Strong multitasking and time management skills.

Job Type: Full-time

Pay: ₹12, ₹14,000.00 per month

Work Location: In person



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