Tele Caller Executive

1 day ago

Sayajigunj Vadodara Gujarat, India EVIFY LOGITECH PVT LTD Full time

**Job Title**: Tele caller - Rider Handling

**Job Overview**:
**Key Responsibilities**:

- Make outbound calls to prospective and existing riders for onboarding and daily coordination.
- Handle rider queries, complaints, and grievances effectively.
- Convince riders to join and retain with the company’s various models/plans.
- Maintain rider attendance, shift timings, and performance updates.
- Coordinate with the recruitment and operations team for smooth rider deployment.
- Build strong relationships with riders to ensure loyalty and reduced attrition.
- Maintain records of calls and rider information in the database (CRM/Excel).
- Follow up regularly with riders to ensure engagement and resolve issues.

**Requirements**:

- Minimum qualification: 12th pass / Graduate preferred.
- Proven experience as a Tele caller / Customer Support / Rider Handling role (preferred in logistics, EV, or delivery sector).
- Good communication skills in Hindi, Gujarati & basic English.
- Ability to convince, handle objections, and resolve issues politely.
- Basic computer knowledge (MS Office/Excel).
- Strong multitasking and time management skills.

Pay: ₹12,000.00 - ₹14,000.00 per month

Work Location: In person

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