Enterprise Product Designer

**Who are we?**

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.

Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.
- With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
- Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
- The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
- Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year
- Won the Silver for Stevie's Employer of the Year 2023 - Computer Software category and also recognized as Great Place to Work 2022-2023
- Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
- On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.

**About the Role**

We're seeking a talented Product Designer to join our Product Design and User Research team. In this pivotal role, you’ll play a key part in discovering, defining, and crafting the Guidance experience within our DAP product. As a blend of strategic thinker and hands-on designer, you'll contribute to shaping the evolution of the DAP category, empowering companies and their employees to maximize their technology's potential.

**What You’ll Do**
- Own Guidance product design projects: Take charge of projects across the entire product lifecycle, collaborating with designers and cross-functional teammates to ship products and features for our DAP product line.
- Set user experience strategy: Lead the UX strategy for your Guidance pods designs and foster a collaborative environment for team input and innovation.
- Partner with Product and Engineering: Collaborate to prioritize experiences and tasks, balancing customer value and end-user needs effectively.
- Rapidly prototype and iterate: Generate multiple concepts and prototypes, combining flows, user stories, sketches, wireframes, and pixel-perfect specs while expanding on our design systems.
- Collaborate across teams: Work with Product Managers, Designers, Engineers, and other teams to solve problems, shape the product roadmap, and deliver solutions users love.
- Take ownership of your work: Operate autonomously while seeking guidance when needed. You’ll own every detail of your work throughout the entire process.

**What you bring to the table**:

- **Proven design experience**: You have **4 - 6 years of experience**working in the** B2B or Enterprise SaaS**space. You’ve shipped products, and understand what it takes to build valuable, integrated, desirable experiences.
- **High agency**: Must find a way to do what is needed without waiting for the perfect conditions and can push through adversity to achieve goals.
- **Effective communicator and facilitator**: You’ve worked in and planned sprints, identified opportunities for spike projects and structured workshops to drive outcomes quickly and effectively. You’re able to accurately articulate your design specifications for product development.
- **User insight synthesis**: Ability to capture and transform observation of product usage to user experience improvements, new features or new models to improve the Whatfix products.
- **User testing**: Design user testing studies that measure usability and elicit customer requirements for design changes and new features.
- **Explore multiple solutions**:Comfortable exploring concepts, tweaking flows, or refining designs that represent the big-picture work.
- **A commitment to quality**: The ability to deliver high-quality work and speak to what makes it so. You care about the impact and can create solutions that are oriented to business outcomes.
- **User-centered**:A human-focused design mentality. You bring empathy to your work. You are constantly looking to refine your designs through user feedback from conversation, user research or hands-on user testing. You advocate for the user.
- **Strong Portfolio**: You have an online portfolio or PDF of example work th