Chat Process(M/F From Delhi)
1 week ago
Job description:
- 9310404166
Age not more than 30 years
Looking for Immediate Joiner
Current location should be Delhi NCR only with Excellent written and spoken and typing speed
Role Overview
As a Chat Process Executive, you will be the first point of contact for our students and parents, providing real-time assistance through chat platforms. Your role is crucial in ensuring a seamless learning experience by addressing inquiries, resolving issues, and offering guidance with empathy and efficiency.
Key Responsibilities
Customer Interaction: Respond promptly and professionally to student and parent inquiries via live chat, ensuring clarity and accuracy in information provided.
Issue Resolution: Identify and resolve concerns related to course content, technical issues, and account management.
Documentation: Maintain detailed records of interactions, feedback, and resolutions to inform continuous improvement.
Collaboration: Work closely with academic and technical teams to escalate and resolve complex issues.
Feedback Loop: Gather and relay user feedback to relevant departments to enhance our services.
Knowledge Update: Stay informed about our course offerings, platform updates, and policies to provide accurate information.
**Qualifications**:
Education: High school diploma or equivalent; a bachelor's degree is a plus.
Experience: 0- 5 years in customer support or a related field
Communication Skills: Exceptional written English proficiency with a friendly and empathetic tone.
Typing Speed
Problem-Solving: Strong analytical skills to troubleshoot and resolve issues efficiently..
Multitasking: Ability to manage multiple chat conversations simultaneously without compromising quality.
Preferred Attributes
Adaptability: Comfortable working in a dynamic, fast-paced environment.
Cultural Sensitivity: Ability to interact with a diverse, global user base with respect and understanding.
Time Management: Efficiently prioritize tasks to meet response time targets.
Team Player: Collaborative mindset to work effectively with cross-functional teams.
What We Offer
Professional Growth: Opportunities for career advancement within a growing global organization.
Supportive Environment: Access to training resources and a collaborative team culture.
Global Exposure: Engage with an international community of learners and educators.
If you're passionate about education and excel in providing exceptional customer support, we'd love to hear from you
**Job Types**: Full-time, Permanent, Fresher
**Benefits**:
Cell phone reimbursement
Commuter assistance
Flexible schedule
Internet reimbursement
Leave encashment
Paid sick time
Schedule:
Day shift
Morning shift
Supplemental Pay:
Performance bonus
Work Location: In person
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹9,368.65 - ₹49,749.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Work from home
Work Location: In person
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