Online Chat Representative

1 week ago

Delhi Delhi, India INTERNATIONAL SCHOOLING Full time

_**Job description**:_
- 9310404166**
- **Age not more than 30 years**_
- **Looking for Immediate Joiner**_

Current location should be Delhi NCR only with Excellent written and spoken and typing speed
- **Role Overview**_

**As a Chat Process Executive, you will be the first point of contact for our students and parents, providing real-time assistance through chat platforms. Your role is crucial in ensuring a seamless learning experience by addressing inquiries, resolving issues, and offering guidance with empathy and efficiency.**
- **Key Responsibilities**_

Customer Interaction: Respond promptly and professionally to student and parent inquiries via live chat, ensuring clarity and accuracy in information provided.

Issue Resolution: Identify and resolve concerns related to course content, technical issues, and account management.

Documentation: Maintain detailed records of interactions, feedback, and resolutions to inform continuous improvement.

Collaboration: Work closely with academic and technical teams to escalate and resolve complex issues.

Feedback Loop: Gather and relay user feedback to relevant departments to enhance our services.

Knowledge Update: Stay informed about our course offerings, platform updates, and policies to provide accurate information.
- **Qualifications**_

Education: High school diploma or equivalent; a bachelor's degree is a plus.

Experience: 0- 5 years in customer support or a related field

Communication Skills: Exceptional written English proficiency with a friendly and empathetic tone.

Typing Speed

Problem-Solving: Strong analytical skills to troubleshoot and resolve issues efficiently..

Multitasking: Ability to manage multiple chat conversations simultaneously without compromising quality.

Preferred Attributes

Adaptability: Comfortable working in a dynamic, fast-paced environment.

Cultural Sensitivity: Ability to interact with a diverse, global user base with respect and understanding.

Time Management: Efficiently prioritize tasks to meet response time targets.

Team Player: Collaborative mindset to work effectively with cross-functional teams.
- **What We Offer**_

Professional Growth: Opportunities for career advancement within a growing global organization.

Supportive Environment: Access to training resources and a collaborative team culture.

Global Exposure: Engage with an international community of learners and educators.

If you're passionate about education and excel in providing exceptional customer support, we'd love to hear from you

**Job Types**: Full-time, Permanent, Fresher
- **Benefits**:_

Cell phone reimbursement

Commuter assistance

Flexible schedule

Internet reimbursement

Leave encashment

Paid sick time

Schedule:

- **Shift**_

Morning shift/Night Shift

**Job Types**: Full-time, Permanent, Fresher, Internship
Contract length: 6 months

Pay: ₹12,000.00 - ₹28,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Work from home

Work Location: Remote

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