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Chat Support Sales Representative

2 weeks ago

Delhi Delhi, India Mantra Care Full time

**Job Overview**:
We are looking for a dynamic and motivated Chat Support Sales Representative to join our team. In this role, you will provide support to potential customers through chat, helping them navigate our products/services, answering questions, and ultimately driving sales conversions.

**Key Responsibilities**:

- Engage with customers via live chat to understand their needs and provide product recommendations.
- Address customer queries promptly and accurately, offering assistance with product features, pricing, and availability.
- Upsell and cross-sell products based on customer interactions.
- Process customer orders and handle inquiries related to order status.
- Maintain high customer satisfaction by offering timely resolutions to issues.
- Collaborate with the sales team to meet individual and team sales targets.
- Track and record customer interactions for future reference and follow-up.

**Skills and Qualifications**:

- Previous experience in chat support or sales is preferred.
- Excellent written communication skills.
- Strong product knowledge and the ability to learn quickly.
- Ability to handle multiple chat conversations simultaneously.
- Customer-focused with strong problem-solving abilities.
- Basic knowledge of CRM tools and chat software.

WhatsApp - 9354998586

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9354998586