Patient Care Coordinator

4 days ago

Kondapur Hyderabad Telangana, India Rainbow Children's Hospital - Kondapur Full time

Business/ Financial
- Explain hospital services to every walk-in and registered patient and ensure conversions
- Implementation of clinical and administrative protocols & procedures.
- Act as a SPOC (Single point of contact) to ensure proper deliverables to

clients and to maintain long lasting relationships with them

Operations
- Responsible to have complete orientation of operating software of Hospital.
- To conduct daily briefing with staff for day to day activates.
- Coordinating with all OT staff /MICU staff/ Billing staff/ for planned major surgery procedures, surgery clearance and patient shifting.
- Ensure the Hospital is clean in coordination with the House Keeping Department.
- Coordinating with all laboratory in-charge and Bio medical in charge and ensure that all equipment’s should be in working order.
- Responsible for efficient functioning of front office personnel processes system and ensure Front office Team awareness and readiness towards emergency

Customer
- To achieve 90% and above score in patient satisfaction index on a monthly basis.
- Investigate and resolved customer inquiries and complaints in a timely and empathetic manner
- To make inpatient rounds, ask open-ended questions to assess patient needs and ensure the services provided delight the patient and patient family members.
- Provide prompt, courteous, efficient and personalized service to all patients.

People
- To foster peer support; provide training to others regarding the hospital wide policies and processes.
- To extend support and coordinate services in line with the Clinical Team’s & Nursing Team’s requirement.
- To constantly interact with respective departments to negotiate and expedite scheduling and completion of tests, procedures, and consultations.
- Coordinating with Credit Helpdesk/Billing Team for credit patients and updating the patients/patient family members regarding their approval status at periodic interval.

« Any other portfolio that may be entrusted by the management from time to time.

**Educational Qualifications**:MHA,MBA in Hospital & Health care

**Work Experience**
- 3-4 years of experience as an PCS in Health Care Industry
- Should be a good listener and exceptional in people management.
- Good in Attitude & Analytical skills

**Expected Deliverables**:

- Ensure patient delight
- Execute the SOP as per the guidelines
- Inculcating the culture of cohesiveness.

Pay: ₹11,139.56 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Weekend availability

**Experience**:

- total work: 1 year (required)

Work Location: In person

Expected Start Date: 16/12/2024

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