Credit Collector

Credit Collector Egencia - Job description

Do you have a passion for travel and tech? And want to work for an exciting company that’s at the top of their industry?

Business travel is back and we’re looking for talented individuals to join a team that’s working hard to reinvent the industry and make those real-life connections truly seamless once again.

Who are we?

Egencia is the original category disruptor and the world’s leading B2B SaaS business in travel. Driven by curiosity and backed by industry leading data and customer insights, we’re a trusted business travel partner that delivers the best technology and experiences - no matter the odds.

With the support of our partners and travel consultants, and now with the powerful backing of Amex GBT, we deliver unrivalled value, while helping companies in over 60 markets meet sustainability goals and prioritize the wellbeing of their travelers. And we need people like you.

Who You Are
- A highly motivated, enthusiastic, target driven individual with professional sales and phone skills, with a positive attitude.
- A proficient/native user of English, any additional language is a plus.
- Proven experience in Collections, Customer Service and/or the Travel Industry.
- With a good knowledge of the Microsoft Office suite.
- Capable of working collaboratively in a team environment.
- Having strong assertiveness and negotiating skills, with an analytical approach, being able to identify risks proactively

What You Will Do
- You will actively promote our preferred payment methods.
- You will solve queries and invoice disputes from the partners.
- You will effectively collaborate with business partners internally and externally to improve collections processes and meet departmental expectations, deadlines, collection targets.
- You will actively follow-up on aged outstanding / credit collections
- You will act in accordance with our GBT values: People Centric, Continuous Improvement, Empowerment, Partnership and Transparency.
- You will perform various AR Customer queries: request of AR outstanding report; request of AR statement; request of invoices; manage invoice/payments queries
- Follow-up for remittances over phone (payment received which cannot be allocated due to lack of information’s), CC rejections

Please note this position is an initial 12-month fixed term contract.

Location

India - Gurgaon

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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