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Specialist, Transaction Processing
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Noida, India S&P Global Full timeAbout the Role: Grade Level (for internal use): 08Job Description The Team / The Business: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing...
▷ Only 24h Left Specialist, Transaction Processing
4 weeks ago
About the Role Grade Level for internal use 08 The Team The Business The S P Global Credit and Collections team is responsible for the collection of all accounts receivable They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service Responsibilities The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices Enforcing Policies and procedures related to payment cancellation and suspension termination of customer services Accountable for all customer disputes and owning these through to resolution To ensure that all activities undertaken are completed in line with our internal controls and published processes Undertake Sales Ledger account reconciliations as required Respond promptly and completely to both customer and internal enquiries Escalation of debt issues to account manager line manager Working closely with order management customer service client relations cash applications and sales management teams to resolve customer queries dispute in time Providing general customer service regarding customer refunds payment forms payment discrepancies and tax forms procedures payment histories statements of account etc Noting and reporting customer status through account reviews account notes and meetings with various business stakeholders Assisting in the maintenance of customer contact information Performing other related tasks as required Assist in mutual support and knowledge sharing of the global Credit and Collections team What We re Looking For Basic Required Qualifications 2 years of experience in B2B collections environment Excellent verbal and written English communication Excellent problem solving skill Commitment to excellent customer service Strong attention to detail goal oriented Ability to prioritize and manage multiple responsibilities and meet deadlines Knowledge of MS Office including Excel a plus Knowledge of SAP Salesforce or HighRadius in AR environment is a great add-on What s In It For You Our Purpose Progress is not a self-starter It requires a catalyst to be set in motion Information imagination people technology-the right combination can unlock possibility and change the world Our world is in transition and getting more complex by the day We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow At S P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities We Accelerate Progress Our People We re more than 35 000 strong worldwide-so we re able to understand nuances while having a broad perspective Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it We are changing the way people see things and empowering them to make an impact on the world we live in We re committed to a more equitable future and to helping our customers find new sustainable ways of doing business We re constantly seeking new solutions that have progress in mind Join us and help create the critical insights that truly make a difference Our Values Integrity Discovery Partnership At S P Global we focus on Powering Global Markets Throughout our history the world s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals Benefits We take care of you so you can take care of business We care about our people That s why we provide everything you-and your career-need to thrive at S P Global Our benefits include Health Wellness Health care coverage designed for the mind and body Flexible Downtime Generous time off helps keep you energized for your time on Continuous Learning Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs Family Friendly Perks It s not just about you S P Global has perks for your partners and little ones too with some best-in class benefits for families Beyond the Basics From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit Global Hiring and Opportunity at S P Global At S P Global we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills experience and contributions Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets Recruitment Fraud Alert If you receive an email from a spglobalind com domain or any other regionally based domains it is a scam and should be reported to S P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment delivery of equipment Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity Equal Opportunity Employer S P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law Only electronic job submissions will be considered for employment If you need an accommodation during the application process due to a disability please send an email to and your request will be forwarded to the appropriate person US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law Pay Transparency Nondiscrimination Provision - 20 - Professional EEO-2 Job Categories-United States of America FINANC203 - Entry Professional EEO Job Group Job ID 321379 Posted On 2025-10-12 Location Noida Uttar Pradesh India
