Credit Collections Associate

1 day ago

Gurgaon District Haryana, India The Knot Worldwide Full time

**WHAT WE DO MATTERS**:
Here at The Knot Worldwide, we believe in doing work that matters. In 15 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

**ABOUT THE ROLE AND OUR TEAM**:
Here, in the Knot Worldwide, fondly known as WeddingWire India, is looking for a Credit Control & Collections Associate to join the team who will be responsible for building rapport with business owners & help in pending collections. Also, identify collections issues & forward them for resolution. Our Collections Associates are independent, highly-motivated and can successfully achieve monthly collections goals. They excel in creating connections, building rapport with business owners and decision makers, and understanding their goals and needs.

**RESPONSIBILITIES**:

- Provide correspondence and supporting documentation in a fast paced, goal-oriented collections

department on a timely basis.
- Efficiently use resources to research, resolve and respond to complex customer issues.
- Make outbound calls on outstanding accounts.
- Responsible for following up with clients in a scheduled manner to ensure hassle-free payments
- Responsible for day-to-day collection activities including contacting past due customers to secure

payments.
- Identify collections issues and forward them for resolution.
- Provide customers with correspondence
- Ability to effectively probe conversation to understand customer’s wants and needs, which may

include client servicing from time to time
- Consulting and guiding customers to the appropriate next step based on their situation.
- Deliver exceptional customer experience in all interactions through inbound and outbound calls to

meet goals/Targets.
- Demonstrate the ability to handle situations which may require adaptation of response according

to customer response.
- Other activities as identified by the collections team. In addition to collections activities, the

collector will be required to adhere to productivity and delinquency standards set by the

management team.

**SUCCESSFUL CANDIDATES HAVE**:

- Excellent communication skills.
- Client Servicing background will be preferred.
- Minimum 2 years of experience in AR follow up from Voice background.
- Good knowledge to work with Excel.

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