Customer Support Executive

2 weeks ago


Zirakpur, India Surffares Full time

**Responsibilities**:

- Provide accurate information and effective solutions in a timely manner
- Work efficiently during US business hours (Night Shift IST)
- Maintain professionalism and empathy during customer interactions
- Record and update customer information accurately in internal systems
- Collaborate with team members to resolve complex issues

**Requirements**:

- **Minimum 1 year of experience** in a US process or night shift role
- Strong command over **spoken and written English**:

- Understanding of **US time zones, culture, and customer expectations**:

- Familiarity with CRM tools and customer service best practices
- Willingness to work full night shifts (IST time zone: 6:30 PM - 4:30 AM or similar)
- Strong problem-solving and multitasking skills

**Preferred Qualifications**:

- Prior experience in customer service, tech support, or sales for US clients
- Knowledge of US geography

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment
- Paid time off

Schedule:

- Evening shift
- Night shift
- US shift

Supplemental Pay:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 8146789462



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