Email Support Executive

4 days ago

Pratap Nagar Jaipur Rajasthan, India Lunawat Gems Full time

**Department**: CRM

**Key Responsibilities**:

- Resolve technical, billing, product, or service-related inquiries effectively and accurately.
- Maintain a positive, empathetic, and professional demeanor throughout all customer interactions.
- Provide clear and concise instructions or solutions to customers.
- **Excel Data Management**:

- Utilize Excel to track customer interactions, organize data, and generate reports.
- Analyze customer feedback and data trends using Excel formulas, pivot tables, and charts.
- Create and maintain spreadsheets for internal reporting purposes.
- Assist with the creation of customized customer reports or summaries.
- **Communication**:

- Effectively communicate with customers, team members, and other departments to resolve issues.
- Translate complex issues into simple language for customers.
- Collaborate with other teams to ensure seamless and effective communication across the company.
- **Documentation and Reporting**:

- Accurately document all customer interactions and provide detailed feedback to the relevant teams.
- Assist in compiling regular performance reports using Excel data.
- Excellent written communication skills with an ability to convey information clearly and professionally.
- Excel Skills:
*
- Proficient in Microsoft Excel, including advanced functions such as pivot tables, VLOOKUP, formulas.
- Ability to generate, manipulate, and interpret data from Excel.

Share your CV 9530066667

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- Microsoft Excel: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9530066667

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